For some reason, Google enabled categories for their users when they released this feature. Depending on your email habits and the types of messages you send/receive, Google will automatically categorize your email for you. Unfortunately you have limited control over this and some people are not even aware there are other categories not shown in their main inbox view.

Sometimes bulk mail from Harley (to all parents or to certain classes) can land in other categories and be missed. To avoid this situation, the easiest option is to simply turn off categories.

Turning off categories

To do this, click on the gear and select Configure inbox:

Then simply uncheck all the categories and click on Save:

Keeping categories on and using a filter

If you would like to keep using categories, you can just add a filter that will automatically put all Harley email in the personal category and display it in the main inbox view:

Click on the gear and select Settings:

Then select the Filters tab and click on Create a new filter at the bottom:

Enter “harleyschool.org” in the From box and click Create filter with this search:

Then pick your options for this filter. The most important being the Categorize as option near the bottom. Set this to Personal. You also might want to check the Also apply filter to matching messages box so previously received messages will be re-categorized too. Then just click Create filter and you’re all set.