Archive for the ‘Email’ Category

For Parents: Harley Email Visibility

September 25, 2015

If you are a Harley parent and use Gmail, you might benefit from creating a filter for incoming Harley email.

For some reason, Google enabled categories for their users when they released this feature. Depending on your email habits and the types of messages you send/receive, Google will automatically categorize your email for you. Unfortunately you have limited control over this and some people are not even aware there are other categories not shown in their main inbox view.

Sometimes bulk mail from Harley (to all parents or to certain classes) can land in other categories and be missed. To avoid this situation, the easiest option is to simply turn off categories.

Turning off categories

To do this, click on the gear and select Configure inbox:


Then simply uncheck all the categories and click on Save:



Keeping categories on and using a filter

If you would like to keep using categories, you can just add a filter that will automatically put all Harley email in the personal category and display it in the main inbox view:

Click on the gear and select Settings:


Then select the Filters tab and click on Create a new filter at the bottom:


Enter “” in the From box and click Create filter with this search:


Then pick your options for this filter. The most important being the Categorize as option near the bottom. Set this to Personal. You also might want to check the Also apply filter to matching messages box so previously received messages will be re-categorized too. Then just click Create filter and you’re all set.


New Employee Info

July 10, 2015

Rather than keeping a document up to date and distributing it to all new faculty and staff, it’s easier to just post here and send out the address. Below is some useful information about the technology we use and how you can access it.


There are a couple options for wireless at school. You should see a WPA2 protected SSID called Harley_Secure and an open SSID called Harley_Guest. You can connect to the secure network using your Harley username/password which will give your device the same access as a wired device. You’ll need to install this SSL certificate to avoid errors when viewing https sites. You could also connect to the guest network with no authentication, but you won’t be able to access any file servers or network resources other than the internet. The extra certificate is not needed on this network. The guest network will most likely be the easiest way to connect your personal phones/tablets to get internet access.

There is also a deprecated SSID called hswlan. This is a legacy network from our old wireless system that will most likely disappear in the very near future.


Our email is handled by Google Apps for Education. Once you receive your email address and password you can access your email by visiting the Gmail website from any computer:

Your Gmail password is synced with your Harley network password. Changing your Harley password will automatically change your Gmail password to match. This does not work in the other direction though, so if you change your password in Gmail, keep in mind your Harley password will not change.

Feel free to add your email account to any and all mobile device you have. Using the Gmail App is the preferred way.

Student/Course Information

Access to our student information system (Senior Systems) is done through a webapp called My Backpack. This is where you can see your class lists, view student information, enter grades/comments and enter attendance. Your Harley username/password gives you access to this site.


You will have a phone in either your classroom or office. Calling another Harley phone is as simple as dialing its 4-digit extension. To make an external call you can either dial 8 before the number or press the “Outgoing” button on the phone to acquire an outside line.

442-1770 – our main number, rings at the front desk

442-1777 – goes directly to the auto-attendant, good for remotely checking voicemail.

442-5758 – our fax line

Your phone also has a direct dial number. Dialing 277-xxxx from an external line where xxxx is your extension will ring your phone directly. If you don’t like this feature or find it disruptive please let us know it can be disabled.

You can check/setup your voicemail externally by dialing into the auto-attendant (442-1777) and pressing the star (*) key. It’ll prompt you for your mailbox number and passcode. When a message is left in your voicemail box, you will be notified via email and an audio file containing the message will be attached.


If you currently have your own personal website, keep using it if you like. You can use Google Sites built into your Gmail account if you are familiar and like that. If you are familiar with WordPress you can create a site here with the URL structure of<whateveryouwant>

Just visit this page and click the “Register and Create Site” link. You can only sign up for an account with a email address.

Document Storage

There are a few places you can store your documents with varying levels of security and accessibility.

  1. Google Drive
    Only you have access to your Google account and therefore only you have access to documents stored in your account. These are hosted in the cloud and are accessible from any computer and can be shared with anyone. With an institutional account, you have unlimited storage space with Google.
  2. H: Drive / Home Directory
    This is a directory mapped to your profile when you login to a computer at school. It’s linked to a local file server and is therefore only accessible on a school computer. Only you have access to these files and they are not able to be shared. Disk space is also limited on this system. This is a good spot for private confidential files.
  3. S: Drive / Snap
    Snap is primarily used as student file storage, but you are welcome to use it. There are no access controls on Snap, so any document can be read and edited/deleted by anyone. Although this is possible, it rarely if ever happens maliciously. This is not the place to store anything of a sensitive nature. Because of its wide open security, it’s perfect for sharing documents with students. Snap has considerably more disk space than your H: drive, but it does have a limit.


If you need help or advice with anything technology related feel free to contact me.

Joe Reid
joe <at>

Gmail as Default Mail Program

August 19, 2014

Sometimes it can be handy to simply click on hyper-linked email addresses and mailto: tags on websites and other applications and have it open your email with a new message already addressed.  If you use Web-based email like Google Apps or Yahoo this can be tricky to get working.

If you use Chrome as your browser with Google Apps you can simply click on the double diamond icon in the address bar and select Use The Harley School Mail and then Done.




Google Apps Tip #1: Button Icons or Text

August 11, 2014

Something that might help with the transition to using Gmail is changing the button labels from icons to text. Personally I think using text makes the interface look a little cleaner and less cluttered, but I’m sure some would disagree with me.

If you forget what an icon means you can always hover your mouse pointer over the button and you’ll see a tool-tip saying what it does.



In order to make this change simply click on the gear, then Settings. Scroll down to Button labels and select the form you want. Don’t forget to scroll all the way down and click Save Changes.

Updating Android Devices for Google Apps

August 7, 2014

Because there are so many different version of Android compiled and customized by so many different manufacturers, it’s impossible for me to make a bulletproof guide with screenshots. These steps are just to nudge you in the right direction. Your device will most likely look different than the screenshots. The screens were taken on a Motorola Droid Razr.

In order to switch from your old Harley mail to your new Google Apps account on your Android device (phone, tablet, whatever), you’ll need to first remove the current account and then setup a new one. If you’ve never had your Harley mail on your device you can skip down to the add account instructions below.

Removing Harley Accounts

Remember, this is just to give you the general idea, item locations and names might be different on your device.

  1. First view all your apps by hitting the button with the 9 dots
  2. Tap on Settings
  3. Scroll down to the accounts section and tap Corporate or Exchange
  4. Tap on the Harley account (probably shows as your Harley email address)
  5. Hit the menu button and select Remove account from the popup menu
andriod-settings android-remacct
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Adding your Google Apps Account

Remember, this is just to give you the general idea, item locations and names might be different on your device.

  1. Tap on Settings
  2. Scroll down to the Accounts section and tap Add account
  3. Select Corporate or Exchange, ***NOT Google or Gmail***. This doesn’t make much sense but trust me on this.
  4. Enter your email address and password and tap Next.
  5. You should be presented with more options. Type your email address as the username, enter your password and enter the server as Make sure Use SSL is selected.
  6. Next select all your sync options and you’re all set.

Data from your mailbox will slowly start showing up. It might take an hour or so for everything to appear.

andriod-settings android-addacct
android-addcorp andriod-address1
android-address2 android-finish

If you setup your Google Apps account as a corporate or Exchange account on the device, it should look and act identical to your old Harley account.

Updating iOS Devices for Google Apps

August 6, 2014

So you already have your Harley email setup on your iPhone or iPad, right? When we switch to Google Apps you will need to update your device to talk to Google’s servers rather than Harley’s.

Removing the Existing Profile

Assuming you setup your iOS device using our mobileconfig generator, you simply need to remove the profile and recreate it. To remove the profile touch Settings General ➡ Profile – iPad Setup Config and tap the red Remove button.

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This won’t delete any of your data from your mailbox, only from the device.

If there is no profile there, you either didn’t setup your email or did it manually. To remove a manual setup, click on Settings Mail, Contacts Calendars and select the account. Then there should be a delete button there somewhere.

Adding the New Profile

Once you’ve completed these steps you can go to our updated mobileconfig site to setup the new profile:

Set your Default Calendar

Once you’re setup remember to set your Harley calendar as the default. If you don’t and aren’t paying close attention when you create calendar events, they will only reside on the device and not sync to your mailbox. Tap Settings  ➡ Mail, Contacts, Calendars  ➡ Default Calendar and tap your Harley calendar. Depending on how many personal email accounts you have, there may be many calendars to choose from.

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Add the Google Drive App

You also might want to consider installing the Google Drive app for your Apple device. Once connected you can then view and edit all your Drive documents from anywhere:

Password Change Required

August 5, 2014

In order to access your new Harley Gmail account you need to change your password. New passwords must be 8 characters or more. They can be any combination of letters (upper or lowercase), numbers and symbols. Even if your current password is already 8 or more characters you still need to go through the motion of changing the password so the synchronization software running at school will see the new password and set it on Google’s end too. If you want to keep your current password just change it to something temporary and then change it back.

If you’re in school on your office/classroom computer you can simply hit ctrl+alt+del on the keyboard and select “Change a password…” from the menu that appears. Fill in the new password twice and you should be all set.

If you’re at home or somewhere away from school you can change your password through our webmail site Outlook Web Access:

  1. Go to and login with your current username and password.
  2. Select “Options” from the menu on the lower left side of the page:
  3. Scroll down and select the “Change Password” button second from the bottom:
  4. Fill in the information. “Account” is your username (the part to the left of the @ in your email address), then your current password and then the new 8 or more character password twice. Then hit “OK” and you should see a message about a successful password change.

Once the switch has taken place our old webmail site will be unavailable, so you should really change your password a head of time. You can always change it from within school at any time.

Going Google

August 5, 2014

Our aging email system has been a thorn in my side for a very long time. This summer it finally got to the point where something had to be done. The latest version of Microsoft Outlook included with Office 2013 is incompatible with the version of Exchange Server we are currently running. This left us with 2 options: upgrade Exchange or move to a totally different solution.

I’m a huge fan of Exchange as far as functionality, but upgrading would require new hardware, licensing and time. And we’d still end up in the same spot in a few years.

We decided to move to Google Apps for Education. This will fix our disk space issues as users each get 30GB of space. It will fix the time/manpower issue as it’s hosted by Google and not internally. It fixes the hardware/cost issue because it’s free.

I’m very excited for this switch to happen. I know people will freak out and not want to give up their precious Outlook, but in the end it’s best for everyone.

(This is sort of old news, as this was decided in the early summer, but I figured as I’ll be posting other GAFE info it’s good to have the back-story.)

OWA 2003 and Internet Explorer 10

May 12, 2013

owa-badThis one stumped me for quite a while. I’ve had random complaints that “webmail isn’t working” but I could never catch it in action, it always worked for me (on my desktop, laptop and even my phone). People would tell me that the webpage would say loading forever. Finally someone with a laptop who was having the problem brought it in so I could play with it. At that point I figured out it was related to Compatibility View in Internet Explorer 10.


If you add “” to the list of sites to use Compatibility View or simply click on the little icon in the address bar the site displays perfectly again.

This really irritates me because Outlook Web Access (OWA) is a Microsoft product, and it doesn’t work as well as it should in any browser other than Internet Explorer and now the new version of IE won’t display it correctly without tweaks.